1. Introduction
Marshalls Commercial Cleaning (“we”, “us”, “our”) is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our website (the “Site”)
or interact with us (for example via our contact form, email, phone, or in person).
2. Data Controller
Marshalls Commercial Cleaning is the data controller for the processing of your personal data.
If you have any questions about this Policy or our data practices, please contact us using the details in Section 11.
3. Personal Data We Collect
- Identity: Name, job title, company name
- Contact: Email address, telephone number, business address / postcode
- Usage & Technical: IP address, device / browser type, pages visited, referring URLs, log data via cookies / analytics
- Communications: Records of correspondence, enquiry details, messages you send us
- Other: Any other personal data you voluntarily provide (e.g. special requirements, documents)
4. Legal Basis for Processing
- Contract / Pre-contract: To provide cleaning quotes, enter into contracts, deliver services.
- Legitimate interest: For internal business operations, marketing (where consent not required), improving our site, maintaining security.
- Consent: When you explicitly opt in (e.g. subscribing to newsletter, marketing communication).
- Legal obligations: To comply with laws (e.g. tax, health & safety).
5. Purposes for Processing / Use of Data
- Respond to your enquiries, send quotes, enter into contracts, deliver services
- Manage our relationship with you (billing, customer support, communications)
- Maintain and improve our website, analytics and security
- Send occasional marketing communications (if you have opted in)
- Comply with legal obligations (e.g. record-keeping, audit, insurance)
6. Sharing & Disclosure / Third Parties
We may share your personal data with:
- Service providers / subcontractors (cleaning teams, software providers, CRM, payment processors)
- Professional advisors (accountants, legal advisers)
- Regulators / public authorities where required by law
- Third parties in event of business sale / restructuring (with appropriate safeguards)
We do not sell your personal data to third parties for marketing.
7. International Transfers
If any data is transferred outside the UK / EEA, we will ensure adequate protection
(Standard Contractual Clauses or similar) as required by law.
8. Data Retention
We will retain personal data:
- As long as necessary to fulfil the purposes in this policy
- For a safe period afterwards for legal, tax, or dispute resolution (typically up to 6 years)
- If you request deletion and no legal requirement prevents it, we will delete your personal data.
9. Your Rights
Under data protection law you have the right to:
- Request access to your personal data (Subject Access Request)
- Request correction / rectification of inaccurate / incomplete data
- Request erasure (in some circumstances)
- Request restriction of processing
- Object to processing (including marketing)
- Request data portability
- Withdraw consent (where processing is based on consent)
- Lodge a complaint with the Information Commissioner’s Office (ICO)
10. Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies (e.g. Google Analytics)
to collect usage data, improve performance, and personalise your experience.
You will be given a cookie banner / consent tool to allow you to accept / reject non-essential cookies.
11. Contact
Marshalls Commercial Cleaning
Email: info@marshallscleaning.co.uk
Phone: 07930 904 885
12. Changes to This Policy
We may update this Policy from time to time (e.g. to reflect changes in law or business).
The revised version will be posted on our website with the “last updated” date.
13. Other Compliance Notes
- A checkbox will appear on contact / quote forms linking to this Privacy Policy.
- We maintain a GDPR / data processing record for collected data and deletion schedules.
- Data is stored securely (encrypted, restricted access, backups).
